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Camera glass broken

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Explorer

Good evening, I realized that the camera glass was damaged without being hit or dropped ....

How is this possible, only after a month?

I keep the phone maniacal and with original cover ....Can it depend on a construction defect, given the many cases of breakage?

I hope the warranty covers this defect ...I await info.

Best regards

Roberto

Damaged glassDamaged glass

 

2 REPLIES 2
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Superuser I
Superuser I

The Samsung Manufacturing 24 Month Warranty wouldn't cover this in my opinion @Drago2018 as Samsung will say it's occurred due to accidental damage.

 

They would typically charge a fee to effect a repair.

 

Please by all means visit a Samsung Experience Store or Samsung Service Centre and they'll officially clarify and or contact your countries Samsung Support Department.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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New Member

I feel your pain, Mine broke on my first week of owning. I never dropped the phone or put down heavily. I refuse to pay 400 for a repair, I will just claim on my insurance.

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