11-03-2020 03:44 AM
Only had it for a few days, but regularly when I'm scrolling on a web page (an on-line newspaper for example) the page will freeze. Then I have to use the back button to come out of the site and then re-enter again. Anyone else have this problem or remedial suggestions?
30-03-2020 02:30 PM
With refresh rate of 120Hz the phone became almost unusable, continuous freezing not just on chrome - all apps were affected. On a couple of occasions the only resolution was a restart.
Reduced the refresh rate to 60Hz and have had no further issues (2 days now)
30-03-2020 02:54 PM
Spoke to soon!
Completely froze again (running a newspaper app) - needed a restart. This is total and utter *****. £1200 for a phone that continually crashes and has a ***** camera. Just wish I hadn't sent my s10+ back - probably stuck with the phone now as cv19 has made customer support a difficult task...
31-03-2020 10:02 PM
S20+ snapdragon, same incredibly annoying issue here, mainly inside/using chrome. Updates have made it worse if anything.
03-04-2020 07:34 PM
04-04-2020 08:19 PM
Okay, everyone. Here's a thing that might help identify a cause.... This is more obvious when I'm in a darker room, but whenever my screen freezes, I quickly press the power button to get it back, as has been discussed. But when it comes back on, it tends to be at a slightly different brightness to what it was when it froze, only a second or two before.
I wonder whether the light sensor changing the auto brightness slightly is freezing the phone when using Chrome (or Chrome-like browsers like Brave)?
Maybe something for you to look at next time it freezes....
05-04-2020 02:30 AM
Have updated to april firmware today 12 houers ago. I turned darkmode on, fingers crosed, have not had any freeze yet on this firmware G986BXXU1ATCT exynoz 5g plus ver.
05-04-2020 01:35 PM
Have had my first freeze in darkmode with new april firmware. OMG this phone is going back soon
05-04-2020 03:25 PM
Tested the april firmware an got 1 freeze in darkmode. OMG this phone is *****
05-04-2020 04:58 PM
At least it's not a fault only on my phone (20plus). But Web browser does seem to hang my phone. Have to spend 5 mins trying to reboot.
The touch screen is totally unresponsive, so rebooting is difficult:(
05-04-2020 05:58 PM - last edited 05-04-2020 05:59 PM
Change the Bixby button to Power instead. Then it just takes a touch of that button to clear the freeze.