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Web page freezing when scrolling (Samsung Galaxy S20 Ultra)

(Topic created on: 04-04-2020 08:19 PM)
1724 Views
PAGallim
Journeyman
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Only had it for a few days, but regularly when I'm scrolling on a web page (an on-line newspaper for example) the page will freeze.   Then I have to use the back button to come out of the site and then re-enter again.   Anyone else have this problem or remedial suggestions?

150 REPLIES 150
chipchopchippy
Journeyman
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With refresh rate of 120Hz the phone became almost unusable, continuous freezing not just on chrome - all apps were affected. On a couple of occasions the only resolution was a restart.

Reduced the refresh rate to 60Hz and have had no further issues (2 days now) 

chipchopchippy
Journeyman
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Spoke to soon! 

Completely froze again (running a newspaper app) - needed a restart. This is total and utter *****. £1200 for a phone that continually crashes and has a ***** camera. Just wish I hadn't sent my s10+ back - probably stuck with the phone now as cv19 has made customer support a difficult task... 

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BigHappy
First Poster
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S20+ snapdragon, same incredibly annoying issue here, mainly inside/using chrome.  Updates have made it worse if anything.

Enormorm
Student
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Same problem here, same "solution". Very disappointed.
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Rhonny
Pioneer
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Okay, everyone. Here's a thing that might help identify a cause.... This is more obvious when I'm in a darker room, but whenever my screen freezes, I quickly press the power button to get it back, as has been discussed. But when it comes back on, it tends to be at a slightly different brightness to what it was when it froze, only a second or two before.

 

I wonder whether the light sensor changing the auto brightness slightly is freezing the phone when using Chrome (or Chrome-like browsers like Brave)?

 

Maybe something for you to look at next time it freezes.... 

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bjr1971
Explorer
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Have updated to april firmware today 12 houers ago. I turned darkmode on, fingers crosed, have not had any freeze yet on this firmware G986BXXU1ATCT exynoz 5g plus ver.

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bjr1971
Explorer
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Have had my first freeze in darkmode with new april firmware. OMG this phone is going back soon

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bjr1971
Explorer
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Tested the april firmware an got 1 freeze in darkmode. OMG this phone is *****

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Malcolm5
First Poster
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At least it's not a fault only on my phone (20plus). But Web browser does seem to hang my phone. Have to spend 5 mins trying to reboot.

The touch screen is totally unresponsive, so rebooting is difficult:(

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Rhonny
Pioneer
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@Malcolm5 

Change the Bixby button to Power instead. Then it just takes a touch of that button to clear the freeze.

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