Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Using pattern lock instead of fingerprint lock. Anyone else?

(Topic created on: 05-05-2020 08:43 AM)
2146 Views
LandoUK
Journeyman
Options

The fingerprint sensor on the S20 is so unbelievably awful... I actually dread having to unlock my phone because it takes 3 or 4 attempts every  time. Many times it just never works at all, this is using the screen protector that came fitted. 

 

I see no choice but to change to pattern lock

0 Likes

1 Solution


Accepted Solutions
Solution
AndrewL
Moderator
Moderator
Options
@LandoUK: If you have a screen protector on the S20, please trying going to Settings > Display > Touch Sensitivity > On, to raise the touch sensitivity of the screen. If the issue persists, please check the troubleshooting steps provided in the link below.

https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

View solution in context

3 REPLIES 3
Anonymous User
Not applicable
Options

To use the fingerprint you need to master it in some sense.

The problem is that on the s10 plusni needed more than 6 month to understand how to put the finger correctly and even if it sounds stupid it is not easy at all.

Also try registering 4 fingerprints of your thumb each one at a different angle and then practise...

Solution
AndrewL
Moderator
Moderator
Options
@LandoUK: If you have a screen protector on the S20, please trying going to Settings > Display > Touch Sensitivity > On, to raise the touch sensitivity of the screen. If the issue persists, please check the troubleshooting steps provided in the link below.

https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/
LandoUK
Journeyman
Options

Thank you both. I've added the same finger 3 times and enabled screen sensitivity....seems to have improved things significantly!! 

0 Likes