Unable to open samsung members

[Samrobinson19]

I'm getting this error when trying to go onto Samsung members I'm in the UK and the app works on my s10 and not my new s20 anyone got any clue?

[Laurenc1996]

Hi! I have received my Samsung s20+ today after making the switch from Apple. Trying to load Samsung members app to claim the free galaxy earbuds. Originally when first loaded the app was all in English. Then app force closed and changed all language to German. I have checked my Samsung account settings and phone settings and both are set to English and United Kingdom as location. I have uninstalled and reinstalled, cleared data and cache but nothing is working! I really want to be able to claim my earbuds as that's the reason I preordered the plus! Please can someone help? I've already scoured the internet for solutions and it seems there isn't one. 

[Teddiursam]

I am having the exact same issue. Also with samsung pay 

[Samrobinson19]

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@Teddiursam wrote:

I am having the exact same issue. Also with samsung pay 

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Are you using a Samsung S20+ 5g

[Teddiursam]

Yeh S20+ 5G

[Samrobinson19]

So am I so it looks like an issue for this device if u look at the review for Samsung member on galaxy store someone else is having this issue

[Teddiursam]

I am on live chat to them now. I will update if they shed any light 

[Samrobinson19]

I've already done that they phone u and put u through to Samsung accounts team who tell u they will email head office 

[Teddiursam]

Same. Grr

[Samrobinson19]

I've just tried the Samsung pay app and that works fine for me