‎12-02-2020 08:36 AM - last edited ‎12-02-2020 12:03 PM by AntS ) in
Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
‎13-02-2020 06:15 PM
@Beany That'll be correct as you've just done your upgrade. You'll need to speak to the Samsung Shop team and see what's happened...
‎13-02-2020 06:16 PM
Did you join the upgrade programme a year or more ago?
‎13-02-2020 06:17 PM
@Beany wrote:
Yeah did all that, choose the device paid the deposit etc but nothing on trade in
That's it then, they will send you a box to send your S10 back in sometime after launch, you don't get any money off as a trade in, the phone just pays off the remainder of your previous 24 month loan agreement.
‎13-02-2020 06:19 PM
@Beany Did you get asked 4 questions about the condition of your existing mobile? If so, that's all you need to do...
‎13-02-2020 06:20 PM
I have the s10 plus aswell and been trying to upgrade via Samsung lounge and through my phone the tab crashes and through my laptop I get to the payment section and as I submit my payment details it keeps giving me a error message saying the payment cannot be completed please try a different form of payment
‎13-02-2020 06:34 PM
‎13-02-2020 06:35 PM
Do you get an email or anything with a label telling you when you have to return the old device by or is it all taken care of after you receive the new one?
‎13-02-2020 06:44 PM
@Beany if you didn't log in with your existing loan number, you may have inadvertently entered into a new loan agreement but you will still be responsible for making payments on existing loan for old handset
‎13-02-2020 06:48 PM
My payment doesn't actually go through it keeps saying cant accept the method of payment try a different one something along those lines
‎13-02-2020 06:49 PM - last edited ‎13-02-2020 06:50 PM
Once you receive your new handset you will receive some pre paid packaging for the return of your old handset
I think its within 10 days it must be returned but I'm only guessing as I cant actually remember lol. All will be explained in packaging when it arrives.