12-02-2020 08:36 AM - last edited 12-02-2020 12:03 PM by AntS ) in
Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
13-02-2020 12:06 PM
It obviously doesn't help with the problems caused by the multiple credit searches, I too am keen to see what Samsung and Klarna plan to do about that, but by law we have a fourteen day cooling off period on the credit agreements.
Allowing some time for Klarna to drag their feet, not that it should happen, I'll look at cancelling the agreement on Tuesday or Wednesday if Samsung and Klarna still haven't sorted things out by then.
I slept better last night after I was made aware this was an issue Samsung and Klarna knew about, but the stress/anger made the night before a bit rough, which really isn't great.
13-02-2020 12:41 PM - last edited 13-02-2020 12:41 PM
@sammyh25 , No worries. And understood. The impact on someone's credit rating, and the multiple pending deposits, were the major things I highlighted when I flagged this.
13-02-2020 12:44 PM
How does one clear credit report of said searches?? As this is now no allowing me to get the phone I want!!
13-02-2020 01:14 PM
An email just received from Samsung direct. Are they finally making contact to advise they have sorted things....?
Some hope!
13-02-2020 01:19 PM
@SteveJWard wrote:An email just received from Samsung direct. Are they finally making contact to advise they have sorted things....?
Some hope!
Nope...i got this today and am in the same situation. Two deposits taken, one DD confirmation & one credit agreement but no Samsung order number, calling Samsung they dont have a clue, cannot find any order against my email address or mobile number, that was an hour ago....
13-02-2020 01:34 PM - last edited 13-02-2020 01:36 PM
For those that are worried about multiple pending transactions on their credit card like myself.
I have just spoken to my Credit card provider (Halifax UK) for some clarification. I was informed that although both deposits are shown as pending they are only an advance warning and as such have not actually been requested to transfer funds at this point, unless a request is made within 7-8 days then that transaction will drop off your account and the outstanding balance adjust itself accordingly.
Going forward, I'm guessing that this will enable enough time for Klarna or Samsung to rectify the issues at hand. It is also fair to surmise that if you have not counter signed a credit agreement electronically then the request for funds will likely not happen.
Although stressfull for many it might be worth exercising a little patience, the more complaints for them to handle the longer it will take to rectify and although it will not ease the worry of multiple hard and soft searches upon your credit file we do have the additional backing and support of the Credit card companies as the deposit is over the £100.
13-02-2020 01:37 PM
13-02-2020 01:41 PM
I had same issue, called Klarna as it appears the issue is with them and not with Samsung. They were less than helpful. Said they are aware there is an issue and that headoffice had told them to get the customer to fill in a form and it would be sent to Headoffice to investigate.
I re-iterated that i am £120 down and have a DD now set up with no order being sent to samsung and all you can say is fill in a form and they will get back to me. Not good enough!
I am now waiting, with no view as to how long or when this will be resolved.
13-02-2020 02:26 PM
Quick update, all 3 of my pending transactions of £119 have disappeared off my account this afternoon so looks like they've been cancelled. Doesn't really help me though, do I try and order again? Still no communication from klarna or samsung.
13-02-2020 02:34 PM
Re you sure they just havent gone into a cleared status? When did you pay these three deposiits?