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S20 Ultra not charging

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Apprentice

So I received my S20 Ultra yesterday and I found an issue every time I try to plug in the charging cable it refuses to charge unless I turn the device off it will charge. Which is a strange bug. Has anybody else experienced this bug ?

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I just did that and I hope it'll be helpful to everyone experiencing the charging issues.

If it's not clear enough, you can leave a reply and I'll respond.
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@Juxy wrote:
I just did that and I hope it'll be helpful to everyone experiencing the charging issues.

If it's not clear enough, you can leave a reply and I'll respond.

Good job, hopefully it'll help the others too. Luckily I don't have the issue. Cheers

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I called samsung and they asked me to go to Settings, General management and then to press the reset button - Seems to be working ok now
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New Member

I received my s20 yesterday and mine was doing the same. Wouldnt charge unless off. But i tried my s9 charger in and it charged perfectly.. eitherway way im returning it today as its not right. Maybe its the chargers that have the fault.

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Have you tried the steps i listed in order to resolve the issue?
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Thanks for sharing, I had the same issue with my S20 plus that I just received today and after following the mentioned steps, it’s charging normally now.
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My battery is dead. How can i charge it. Plugged it in still not charging

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If it's not charging when off then you might have to go to Samsung store or chat their support up.
Also try a different charger or same charger in different wall outlets.
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I'd been having this issue with my s20+ but I have managed to replicate the issue and might be worth anyone else considering if they have done anything similar.

 

At my desk, I plug my phone into a type c cable (genuine) which plugs into my monitor.  It charges fine.  However, when I then use the plug in the mains, it no longer works and I have to restart my phone.  

 

Wondering if people are using third party chargers or plugging it into another power source before they then try charging from a genuine source?

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First Poster

Mines is not charging fully, the screen brightness adjust itself to full the Bluetooth automatically turns on when the phone shuts off and I turn it on all my apps email to sign in go away

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