S20 ultra delayed, how do we claim the free Buds now?

[Aloys1]

Just got the message that the delivery of my phone will be delayed between 7 and 14 days. I contacted the Samsung desk and they told me that I only had till the 20th to claim my "free" buds+ 

Anybody else with this problem? I really do not want the ordered phone if I am not able to get the Buds. 

[DannyT]

Hey, @Aloys1.

Where are you based? Here in the UK we are aware of some delays to the delivery of some devices and have extended the claim window for your Galaxy Buds+. You’ll of course still need to meet all of the eligibility criteria of the promotion but don’t want you to miss out. Check out the 'updated' T's&C's here:

Hope this helps! 

[Aloys1]

Good day, 

I live and work on Tenerife and ordered the phone through Orange. When they informed me of the delay I contacted the Samsung area in Spain informed me that it had to be before the 20th. This worries me, because I only preordered because of the free buds. 

[Aloys1]

Well, contacted the Spain area of Samsung and they are keeping hard to their 20 may final. I will keep my fingers crossed that I will receive my preorder before. 

[MYERS898]

Hello I've just come across this conversation, and was wondering how we do go about the free Samsung buds offer in the UK.  I have had my S20 ultra on preorder with ee yet I have been effected by the current delays. Obviously more important things going on atm but would just like to know dates and where to apply for these when I have the chance. Any help greatly appreciated, cheers 

James.

[DannyT]

Fear not, @MYERS898.

We are aware of some delays to the delivery of some devices and have extended the claim window for Galaxy Buds+ with select models of pre-ordered S20+ and S20 Ultra. You’ll of course still need to meet all of the eligibility criteria of the promotion but, we don’t want you to miss out.

[Janelouise1976]

i ordered my phone on the 5th and got told i wold be receiving earbuds ive had an email to say my phone has been delayed but no information on ear buds.

[bazzz]

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@Janelouise1976 wrote:

i ordered my phone on the 5th and got told i wold be receiving earbuds ive had an email to say my phone has been delayed but no information on ear buds.

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If you ordered on the 5th, you'll get them as stated on the offer.

"If you pre-ordered a Galaxy S20+ 5G or S20 Ultra 5G by 8th March.*

[Sems]

Do you have to collect you phone from ee store?

[Janelouise1976]

yes 5th march and thank you for your quick reply.