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S20 Ultra camera glass cracking

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Explorer

Hi everyone,

 

Interested to know if anyone has had an S20 Ultra and then found the camera screen at the back either cracked or with a 'bullet hole' just appear despite having not dropped the phone or hit anything?

I have had this and obviously been on lockdown so not subjected the phone to anything like normal day to day rigours. Samsung denied any issues but a quick Google search showed up what I think is clearly an issue !  As I expected (but hoped I would be wrong) Samsung were not interested in listening or checking reports, I was just told it was not covered by warranty and therefore I'd need to pay to sort it out myself. I'd had the phone 5 weeks and spent £1200 on it ! My S8+ has been dropped and thrown about outside when fallen from pocket, not a single issue with it and using it now while S20 Ultra sitting here waiting for me to get it sorted. I have phone insurance so not bothered by that but I am bothered by Samsungs attitude and also worried about it happening again once I get it back ! Samsung will not get my business again, may sell it and get a Oneplus 8 pro 👍

56 REPLIES 56
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I agree, definitely an issue and let's hope Samsung sort it out before they lose loyal customers like us !!!
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just like mine. I didn't drop it. Today I noticed a crack

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Apprentice

Noticed the camera glass was cracked. Contacted Samsung. It went to be inspected. Surprisingly enough, not under warranty. I have had the phone for 8 weeks. The moment it came out of the box it had a good quality case on it. The phone was never dropped. I look after all my phones.

 

The phone was fixed by Samsung. £69.99. I wasn't impressed but had little choice. I now have another case on it. This case has a sliding cover to protect the camera. I have put a camera glass protector on and a good quality screen protector. If the camera glass cracks again, I will certainly reconsider my association with Samsung. One of my daughters is with Samsung and wanted the S20 Ultra. Given my recent experience, I can't recommend this phone and have suggested she looks elsewhere.

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New Member
hello people. so I've had my phone for about 2months, and noticed a hairline crack just below the "space zoom camera" i have not dropped my phone nor have I bumped it.. this phone has not seen the real world yet in terms of use like my s9 plus, which was dropped, knocked and all sorts.. but this just dont seem right. again like other users I noticed this after extensive use of the camera... Samsung need to get this sorted as I'm not paying £200 -£400 to get this fixed.... and while we are on the subject of s20 ultras and 100x zoom cameras.. talk about poor quality of pics. also when zooming in the picture switches to a grey colour... 🤣 mugged right off with this model..
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New Member
I've got the same issue on my S20+ its always been in a decent case, gutted and definitely will make me think twice when I want to get a new phone.
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First Poster

Hi all,

 

I am posting this and hopefully it will help the rest of the community using the S20 Ultra Plus. Since new, my phone had always been in a sturdy case but the rear camera glass cracked twice within 3 months. I have sort of figured out the cause. The rear camera glass is very fragile and sensitive. Even a slight bump or knock will crack it. You must install a rear camera glass protector. It is either a small glass or aluminium protector.  I installed one after the second incident and it has never cracked again.

 

Best wishes.

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First Poster

No, but my S10e glass cracked the week I got it after I was sold on it by how indestructible it was.  it slipped of the coffee table because of the ultra slick glass body (the cover had not arrived yet) and managed to land on a piece of tracked in gravel.  Hit it just right and cracked across the back.

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