Open search

S20+ JBL Speaker Promotion. Invalid Postcode error.

First Poster

Trying to claim JBL Speaker in Switzerland after the purchase of S20+. Samsung Members App doesn't accept any variations of the postcode giving an error - Invalid Postcode. Upgraded my SW, still doesn't help.  Many thanks for help or tips. 

@Andrew_chk: Did your purchase the S20+ from inside Switzerland? If so, please reach out to the Support Team in your region, where an advisor will be able to look into this further for you.
Thanks, will do.

Hi Andrew,


Did you get a resolution to this error?

Sure, I had to create a new Samsung account in the country where I was making a claim. Since my original account was registered in the UK and I was claiming a promotion in Switzerland the system didn't accept the details and, apparently, you can't just change the country in the Samsung account so had to create a new one. 

Thanks a ton it worked.

It was a much quicker resolution than the Samsung support team. :smiling-face:

Top Liked Authors