S20 FE not picking up old pay as you go sim - what do i do?

[Darren7]

I ordered a new pay as you go phone a week or so ago but my old pay as you go sim in my S8 doesn't seem to get picked up in the new phone. Is there a help video that can help me set it up? I know how to insert the SIM ok but it's not being recognised.

[DUMITRU79]

What network is your SIM on ?
Which site have you ordered the phone ?
Is the phone "network locked" ?

[Darren7]

My network is Giff Gaff and ordered it from samsung. No idea if it network locked or not. How do I do that?

[DUMITRU79]

What is the message that shows up when you put in the SIM card ?

[Mitzzz999 · Accepted solution]

if you ordered direct from Samsung then your phone won't be network locked... it will be sim free meaning its unlocked mate. need to do a process of elimination and see whats faulty or not working right. when you put your giffgaff sim back in the S8 does it still work? and can you try a family member or friend sim in your new S20 phone? cheers.

[Darren7]

Thanks guys