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Returning s20 ultra - Dust under screen

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First Poster

I have returned my Samsung galaxy s20 ultra today as I found a spec of dust under the screen. It's an absolute JOKE! It's very annoying to pay so much for a premium product and then find it to have a defect like this. I'm hoping they can either exchange a new device or refund me, although I've been told it could be 14 days now due to Coronavirus and closed offices.  

6 REPLIES 6
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Pathfinder

sure it was under the screen and not under the pre-applied screen protector 

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yes, I removed the screen protector. I was also hoping it was as simple as that, but unfortunately it wasnt 

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New Member

Weirdly enough, I do have a simular problem. My phone has got dust on the lens of the main 108mp camera! It's very strange, since it is a certified waterproof phone!

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I have this issue too.  Tons of specks beneath the protective film.  Never had it happen with S10, S8, S7 etc.  What the heck?  Do I get it peeled off?  

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New Member

I've the same issue too, super p****d.

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I've the same issue as you, super pissed. Now I've to send it to the service centre, which I hope they will just give me exchange my current phone for a new one. 

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