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no buds+ banner in members app

(Topic created on: 04-04-2020 10:59 PM)
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David156
Student
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am I the only one that doesn't have the promo banner in the benefits section of the members app. I have updated members app but still no buds+ banner to click on for claiming free buds+ with pre order of s20+

9 REPLIES 9
London2tim
Helping Hand
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give it some time mate - its not like is the end of the world today

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David156
Student
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Was just not sure if I was doing something wrong as others had managed to get it to work and apply for them

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mick21
Student
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I haven't got it either. 

mines a trade in, wonder if that has something to do with it. 

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bwestwood
Pioneer
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I woke up this AM and mine is on the upgrade programme and the banner was there. It auto validated as sent the Samsung invoice.

Is the offer also available if you have traded in? If so it should appear shortly.
mick21
Student
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I'm sure its available, maybe they wait till they receive my old phone first.

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DanielStatescu
First Poster
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No banner here either! I searched the entire Samsung Members app!

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Rhonny
Pioneer
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It's right at the bottom of the Samsung Members home page for me. Try clearing the cache on the members app and opening the app again.
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Jonathan1205
Samsung Helper
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Hi David156,

 

Has the issue now been resolved for you?

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VampireSaher
First Poster
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I don't seem to have the banner either, searched through the whole app. Am I missing something? Any advice?
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