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no buds+ banner in members app

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First Poster

am I the only one that doesn't have the promo banner in the benefits section of the members app. I have updated members app but still no buds+ banner to click on for claiming free buds+ with pre order of s20+

9 REPLIES 9
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Pathfinder

give it some time mate - its not like is the end of the world today

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Was just not sure if I was doing something wrong as others had managed to get it to work and apply for them

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I haven't got it either. 

mines a trade in, wonder if that has something to do with it. 

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I woke up this AM and mine is on the upgrade programme and the banner was there. It auto validated as sent the Samsung invoice.

Is the offer also available if you have traded in? If so it should appear shortly.
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I'm sure its available, maybe they wait till they receive my old phone first.

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New Member

No banner here either! I searched the entire Samsung Members app!

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It's right at the bottom of the Samsung Members home page for me. Try clearing the cache on the members app and opening the app again.
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Samsung Helper

Hi David156,

 

Has the issue now been resolved for you?

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New Member
I don't seem to have the banner either, searched through the whole app. Am I missing something? Any advice?
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