15-02-2020 10:47 AM
Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????
Please say its an error.
09-03-2020 06:04 PM
Ultra 128gb I ordered on the 15th has just changed to preparing dispatch
09-03-2020 06:05 PM
Just checked and mine also
09-03-2020 06:13 PM - last edited 09-03-2020 06:14 PM
Yet but there's no movement on my 128gb Ultra ordered on the 13th. I hoped I wouldn't see any posts like that but fully expected to.
How can they possibly justify shipping orders made after mine before my order? I won't hold my breath for an answer from Silent Samsung.
09-03-2020 06:16 PM
Hopefully yours is on the move and you'll get a DPD notification today.
That's only a status change on our order page not confirmation of anything yet
09-03-2020 06:24 PM
You guys are so lucky at keast you can see your shipment details. With three network I have nothing and customer service won't day much.
09-03-2020 06:24 PM
Hello everyone.
I have just received my shipped notification from samsung for samsung s20 ultra black 128gb. Ordered on 12th feb for 10th delivery. So they on right track for orders.
Happy to see phone tommorow.
📱📱📱📱📱
09-03-2020 06:32 PM
Just remember that shipping details mean NOTHING.
I had my DPD email yesterday, telling me it would arrive today - Samsung didn't even hand the phone to the courier, and sitll haven't. I'm awaiting a call back from a supervisor, which I've been promised will be this evening.
09-03-2020 06:33 PM
09-03-2020 06:36 PM
@sgtsteel wrote:
same here.. please let us know if you do get that phone call
Will do, bud - I was supposed to get one before 17:00 but contacted live chat again at 16:45 and it's been escalated further. Promised I'd receive one between now and 22:00.
There'll be hell to pay if not. The last time something similar happened, I ended up getting £140 in goodwill gestures for their mishandling of a complaint.
09-03-2020 06:40 PM