15-02-2020 10:47 AM
Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????
Please say its an error.
11-03-2020 12:55 PM
@Keith59 wrote:
Vodafone told me end of march
When did you place ur order?
11-03-2020 12:57 PM
@stephencallaghan wrote:
@Keith59 wrote:
Vodafone told me end of march
When did you place ur order?
My misses got hers from Vodafone Ireland yesterday. She ordered it on Feb 14th
11-03-2020 12:59 PM
11-03-2020 01:10 PM - last edited 11-03-2020 01:14 PM by AntS ) in
Samsung nation wide delay till 25th March if u bought directly from Samsung
11-03-2020 01:14 PM - last edited 11-03-2020 01:15 PM by AntS ) in
@GoravSharma1 wrote:
Samsung nation wide delay till 25th March if u bought directly from Samsung
This was my first, and last time buying directly from Samsung - it's just a complete joke in terms of communication.
My order has gone from the 10th, to the 14th and now the 25th.
11-03-2020 01:14 PM
11-03-2020 02:19 PM
@bazzz wrote:
@Venara wrote:
You just gotta love how Samsung support is actively trying to get rid of me by claiming they are not the correct point of contact when they clearly are
https://twitter.com/GoddessVenara/status/1237691108412608515
That Irish SS Twitter don't usually help with orders from the Irish Store. You'll more than likely get an answer on
either of the following ............
Call us: 081 871 7100
Email us: Ireland.SamsungSupport@exertis.com
When you call or email you get referred back to Samsung for any questions or complaints. They state they just ship on behalf of Samsung.
You reach out to Samsung and you get exactly what he posted in the Twitter link.
11-03-2020 02:31 PM
where is live chat to get through?
I've sent three e-mails, no response.
This is pretty shoddy. Fair enough there might be component delays due to COVID-19 but the lack of proactivity is appalling and there seems no rhyme nor reason behind some being delayed and others not.
If they had delayed them all it would have been much easier for them to update their stock control databases and propagate the ETA updates for customers to check when they interrogate the Order status.
11-03-2020 02:58 PM
@Digitalcorporal wrote:
@bazzz wrote:
@Venara wrote:
You just gotta love how Samsung support is actively trying to get rid of me by claiming they are not the correct point of contact when they clearly are
https://twitter.com/GoddessVenara/status/1237691108412608515
That Irish SS Twitter don't usually help with orders from the Irish Store. You'll more than likely get an answer on
either of the following ............
Call us: 081 871 7100
Email us: Ireland.SamsungSupport@exertis.com
When you call or email you get referred back to Samsung for any questions or complaints. They state they just ship on behalf of Samsung.
You reach out to Samsung and you get exactly what he posted in the Twitter link.
I wouldn't have posted my response if I didn't think it would help. They were very helpful and precise with information on my s20 ultra pre order. Which I received exactly the time frame they gave me.
This was SS/ Exertis Ireland , not the Ireland Twitter account.
11-03-2020 03:01 PM
Tell'em that you have an "urgent domestic"!