13-05-2020 02:03 PM
Hey,
I ordered a Samsung Galaxy S20+ and I have been unable to claim the free watch through the members app.
I get an error code (api.cam_1006.400) and told to check the eligibility, I meet all the requirements for eligibility so I'm at a loss. It was the free watch that swayed me into getting the plus.
I've tried a couple of guides where I sign into Samsung pay and reinstall the Samsung members app. Any idea?
Solved! Go to Solution.
26-05-2020 12:19 PM
I have spoken to samsung promotion in which they will investigate this, they have told me it will take 5 to 10 working days and I dont hear anything by the 8th of June to call back and they will chase it up
and they then said to me if they sent me another watch it will be through yodel again
so they can nick another watch
what a joke
what do you think guys?
26-05-2020 01:22 PM
@Crashtest1 wrote:
Hey,
I ordered a Samsung Galaxy S20+ and I have been unable to claim the free watch through the members app.
I get an error code (api.cam_1006.400) and told to check the eligibility, I meet all the requirements for eligibility so I'm at a loss. It was the free watch that swayed me into getting the plus.
I've tried a couple of guides where I sign into Samsung pay and reinstall the Samsung members app. Any idea?
26-05-2020 01:25 PM
I used this link it worked for me
https://20202.samsungpromotions.claims/gb/en/claims/galaxys-watch-offer/get-started
26-05-2020 01:49 PM
27-05-2020 11:08 AM
can someone help me of how do I no everything has went through OK on claiming my watch I haven't received any emails i have received a txt to say it was validated and I will receive my watch in next 30 days
27-05-2020 11:12 AM - last edited 27-05-2020 11:13 AM
then phone samsung and ask
27-05-2020 11:24 AM - last edited 27-05-2020 11:25 AM
If they have sent a text saying you will receive your watch it sounds like it went though. Or search and there is a tracking page
27-05-2020 11:42 AM
28-05-2020 11:03 AM
@2014ven wrote:
can someone help me of how do I no everything has went through OK on claiming my watch I haven't received any emails i have received a txt to say it was validated and I will receive my watch in next 30 days
I havent got any emails and i had to wait 2 weeks to get a text and then told me it will take over 45 days for mine.
28-05-2020 01:25 PM