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claim pre order gift

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New Member
Guys, I'm not seeing the option to claim the free gift on the app? I've pre ordered through virgin media and there is supposed to be a banner to cla the free gift on the benefits page, but the only thing I see is the banner to preorder? The app is up to date. 
6 REPLIES 6
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New Member
I'm having the same issue.
I can't find any help with this anywhere.
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New Member
me too. anyone any ideas?
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New Member
Just chatted with Samsung and you can claim from 20 August until 20 September. So we gotta wait.
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New Member
me to ordered a Samsung phone, got sent a leaflet to claim my free gift on the members app, can't see anywhere you claim it
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Moderator
Moderator

Hey all!

 

You will need to claim this from your new device so you will need to wait until you received it, which will be pretty soon! 

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First Poster
please check on notification area for claiming link, although I m getting error message "please check eligibility to participate in this event" . I m trying to claim thru my new device note20ultra. anyone have faced such issues?
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