Hi. I have also traded in an old device. There is very little clear information about the return of the old device. The original order confirmation advised that the old device should be returned within 7 days of receipt of new device. After spending over 30 minutes with Samsung Live chat this appears to be incorrect.
This was one of his responses.
"What I meant is that, within 7 to 10 days after you receive your device, this envelope should be sent to you by MTR. If this not happens, you may contact them using this number 0333 207 9676 so that you can request for another returns package and to be informed with the situation."
I got the impression he did not totally understand that it would be impossible to return the device within 7 days of receipt of the new one if this was the policy. I will certainly be trying to contact this company tomorrow to see what they have to say.
