My S10+ was delivered on the 8th March yet there is no trace of any bag or package to send the old device back. Anyone else in the same situation? I used the Live Chat function and they advised it would take up to 7 days from when you receive the device. It's been 7 days already;
I also contacted Samsung on Facebook and they advised me to call Samsung Shop, which I did and they sent me the details to contact MTR, which I did. Waiting on a response but I guess it will be late next week before I hear back.
I wouldn't worry too much, but I don't want to end up losing the trade-in evaluation and having to pay the difference for their own fault.