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Since June 13th update pictures taken by 3rd party apps are too DARK (brightness issue)

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First Poster

Hi there,

 

Does anyone recognize this issue?

 

Since the update of June 13th I've noticed that if I take a picture using 3rd party apps like whatsapp, facebook messenger or snapchat the picture comes out a lot darker then in the frame after focusing.

 

When you focus on a dark area, brightness is automatically corrected (increased in this case). But when I snap the picture the actual phote that is taken is a lot darker. Almost as if the levels are reset or even darkened.

 

If I use the Samsung camera all is like before; the picture comes out the same as when focused.

 

TY!

 

*UPDATE*

Samsung's (safety) update of July 13th didn't fix it

56 REPLIES 56
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Apprentice

I received an update last night on my s10 which seems to have solved the problem. This took longer than expected to be solved...

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Observer

Didn't solve it on note 10.

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Observer

Thats the same issue as me on S10e 

Still haven't received the update

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New Member

Note 10+ 5g UK  not working on all apps dark pics all the time!!!

Aug update did ***** all!!!

Respond Samsung??? What are u doing???

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First Poster

Facing the same issue in my note 10+ since *****ing 2 months. This is very annoying. What's the use of buying so expensive phone ? Even after the August update this hasn't been solved. SAMSUNG please wake up and fix this immediately

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First Poster

afterafterbeforebefore

 

SO ANNOYING CANT TAKE NORMAL PHOTOS AT ALL

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First Poster

I've been experiencing this problem too. It's very frustrating!

 

I'm currently outside with plenty of light and the 'dark filter' was applied to my snap after I had just taken a photo.

 

Although it's bright enough to take a photo without any extra light, I tried turning on the camera light before taking a new snap and although the camera light didn't add any light to the photo itself, it at least stopped the 'dark filter' from being applied to the photo.

 

Not a fix, but a temporary solution.

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