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Since June 13th update pictures taken by 3rd party apps are too DARK (brightness issue)

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SOLVED
First Poster

Hi there,

 

Does anyone recognize this issue?

 

Since the update of June 13th I've noticed that if I take a picture using 3rd party apps like whatsapp, facebook messenger or snapchat the picture comes out a lot darker then in the frame after focusing.

 

When you focus on a dark area, brightness is automatically corrected (increased in this case). But when I snap the picture the actual phote that is taken is a lot darker. Almost as if the levels are reset or even darkened.

 

If I use the Samsung camera all is like before; the picture comes out the same as when focused.

 

TY!

 

*UPDATE*

Samsung's (safety) update of July 13th didn't fix it

56 REPLIES 56
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New Member

Same issue on the S10+ here. Really annoying and this shouldn't be happening on such an expensive phone!

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Apprentice

More than a month has passed since this post has been uploaded. And what did samsung do? Nothing! Not even a single reply. This is outrageous, this is happening on their "premium devices" and the service provided isn't premium at all, it's quite the opposite in fact. I am disappointed... 

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First Poster

Same problem on Note 10 Plus/Norway.  Any fix? 

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New Member
Same issue - S10+ UK.
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Observer

Same Problem on my S10 in Germany! Exactly as described:

before taking the picture

Screenshot_20200730-195057_Snapchat.jpg

 

after taking the picture:

Screenshot_20200730-195102_Snapchat.jpg

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@iking1211 wrote:

Same Problem on my S10 in Germany! Exactly as described:

before taking the picture

Screenshot_20200730-195057_Snapchat.jpg

 

after taking the picture:

Screenshot_20200730-195102_Snapchat.jpg



@iking1211 wrote:

Same Problem on my S10 in Germany! Exactly as described:

before taking the picture

Screenshot_20200730-195057_Snapchat.jpg

 

after taking the picture:

Screenshot_20200730-195102_Snapchat.jpg




Same, exactly same as mine. S10 +, Norway

 

Edit:

Updated til latest version. 

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New Member

Joining the choir. Note 10+ 5G in the UK, seeing the exact same across Snapchat, Instagram, WhatsApp. Terrible. I'm surprised this still hasn't been patched since its such as big issue which degrades one of the biggest selling points. 

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New Member

Yup, I have the same issue and it's really annoying - please fix this guys!! ❤️

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New Member
I've received an update this morning that seems to have fixed it.

S10+ UK Unlocked

View solution in original post

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I can confirm this! It seems fixed.

 

Tested it on Facebook Messenger, Snapchat and WhatsApp. Photos are the same after processing compared to while focusing.

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