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Since June 13th update pictures taken by 3rd party apps are too DARK (brightness issue)

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SOLVED
First Poster

Hi there,

 

Does anyone recognize this issue?

 

Since the update of June 13th I've noticed that if I take a picture using 3rd party apps like whatsapp, facebook messenger or snapchat the picture comes out a lot darker then in the frame after focusing.

 

When you focus on a dark area, brightness is automatically corrected (increased in this case). But when I snap the picture the actual phote that is taken is a lot darker. Almost as if the levels are reset or even darkened.

 

If I use the Samsung camera all is like before; the picture comes out the same as when focused.

 

TY!

 

*UPDATE*

Samsung's (safety) update of July 13th didn't fix it

56 REPLIES 56
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Have to admit, this is the first time since owning an Android device, I've considered going back to IOS.  Find this kind of bug and the extreme lack of urgency to fix it extremely poor

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Explorer

Got it too, samsung galaxy s10e here. Netherlands

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Same problem on Galaxy s10+, please Samsung fix this problem please!

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Explorer

This is a response from a samsung support moderator, to the same issue....

 

https://r2.community.samsung.com/t5/Galaxy-S/3rd-Party-apps-Camera-issues/td-p/4681932

 

 

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As for the link above, thank you Olivier17.

We just have to send emails to every appmaker with this issue?

Goodbye android, hello IOS.

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Just horrible! No care in the world... blame it on all the others :face-with-tears-of-joy: lol
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I think the moderator did not understand the issue.

 

But I just replied to that particular moderator with a more expanded description of the problem.

I hope the/a moderator is going to reply.

 

https://r2.community.samsung.com/t5/Galaxy-S/3rd-Party-apps-Camera-issues/td-p/4681932

 

 

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Just for the fun of it, I installed shapchat on my workphone. An old honor 9. Results below.

 

Honor 9Honor 9Galaxy s10+Galaxy s10+

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Explorer
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S10+ here with the same problem on main shooter, frontal camera is alright though

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