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Original topic:

Sending galaxy s9+ back to samsung

(Topic created on: 13/03/19 15:34)
Apprentice
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Galaxy S10e | S10 | S10+ | S10 5G

Hi hopefully someone can help just received my s10 today I can see a returns label in the box for dpd is this what I use to send my old s9+ back i am part of the upgrade program :smiling-face: 

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29 REPLIES 29
First Poster
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Galaxy S10e | S10 | S10+ | S10 5G

Hi. In the UK. I received my S10+ the day before release day but have heard nothing about how to return my S9+. Has anyone else? I don't want to be paying for two finances at the same time for any longer than I need to!

 

TIA

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Apprentice
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Galaxy S10e | S10 | S10+ | S10 5G
Just bear with it you'll get postage box n instructions soon
Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

Hi mate. 

I have received my sending pack separately in an envelope within all the instructions and with the choice of sending by the free service or the special delivery. I do choose the special delivery that I paid...S9+ sent yesterday, they received today. 

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Voyager
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Galaxy S10e | S10 | S10+ | S10 5G

Received my S10 on Saturday but haven't received my envelope yet to send my S8 back. Has anyone else received theirs? I read somewhere that they have to be sent back within seven days. 

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Troubleshooter
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Galaxy S10e | S10 | S10+ | S10 5G

@lisafox16 wrote:

Received my S10 on Saturday but haven't received my envelope yet to send my S8 back. Has anyone else received theirs? I read somewhere that they have to be sent back within seven days. 


Yes received my return envelope before I received the phone. T&Cs say phone must be returned within seven days. 

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Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

I still haven't recieved an return  envelope... 

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Navigator
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Galaxy S10e | S10 | S10+ | S10 5G

Received my phone Friday, got my return pack in the post Saturday. Sent my phone back Monday and Tuesday got an email to confirm it was all completed. But yes, the T&Cs of the PX say you must return the old phone within 7 days 

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Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

Well then they need to send a package as agreed... do you know the return address? I'll just post the thing myself 

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Navigator
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Galaxy S10e | S10 | S10+ | S10 5G

Address is below, however the address label does have a unique reference number on it. Might be worth calling support to ask if they can tell you yours ? 

 

MTR SSP
10 The Spire Green Centre
Harlow
CM19 5TR

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Voyager
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Galaxy S10e | S10 | S10+ | S10 5G

Phoned MTR today. Due to the demand for the new phones they have changed the T&C's to 14 days for return of phones and that return bags are being sent out at present. Didn't know you had to pay postage though! Will take photos before I send it off now though. 

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