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Samsung S10 update fail

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New Member

Hi, I have a S10 which fails the update at 26% and if I try and use the camera the phone restarts .

I have tried everything I can find on line , hard re start even factory reset but to no avail.

 

Hope someone can help as Samsungs helpline is close due to Covid19.

Thanks in advance kind regards Patrick.

1 REPLY 1
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Moderator
Moderator

Hi @Patrice231 

 

Have you tried updating using Smart Switch for your PC/laptop? When you connect your phone to the PC/laptop, it will prompt you to update the software if there's an update available. Have a look here.

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