Samsung S10 pre order

[Mxlyzer]

Hi 

I have made my pre order on samsung website and I have chosen to trade in my s7 32gb. But i selected 64gb version instead. I cant also see my order on my account. Ive been trying to get hold of samsung on the phone for hours. No one answers. Also no one answers on the facebook messenger also. Would apreciate some help or any kind of customer support.. 

Thanks

[TracyR]

Hey @Mxlyzer 

If you drop me a private message with your order number, and contact info I can check if your order is on the system. 

Sorry you've not been able to get through to the Online Shop or Facebook (they're extremely busy at the mo so it's taking a little bit of extra time to get back to everyone.) 

[Mxlyzer]

Hi TracyR

Thank you for your message. How do I send you a private message? Cant figure it out 

[TracyR]

Just pop over to my profile, there'll be an option to message.

https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/134079