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Original topic:

S10 ultrasonic fingerprint scanner visible in sunlight.

(Topic created on: 11/03/19 16:38)
Apprentice
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Galaxy S10e | S10 | S10+ | S10 5G

Hey,

 

Has anyone else noticed that the fingerprint scanner is clearly visibile when outside in sunlight. I mean at first I just glimpsed it with a blue background but if you go onto white ( what I'm typing on now) there's just a rectangle in the lower third of the screen. Check it out and see if it's on other models too. Hoping it's just a one off case and replacement won't be like this .

 

Model is prism green S10 128GB

 

Peace out.

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Navigator
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Galaxy S10e | S10 | S10+ | S10 5G

My comment was not aimed at anyone in particular, im just saying its not really an excuse to return the phone when it is present all models. 

 

The camera on the other hand is p*ss poor. I hope that gets fixed. 

 

Mine actually came out the factory with a raised dent in the top left portion of the screen, doesnt effect the display as you can only see it when off but im unsure what Samsung are going to do to retify it. 

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Sorry mate, didn't mean to seem salty............I am fortunate that I was able to return it yes but I think that this is a bigger and very legitimate issue for some and a very valid reason to return a product seeing as it wasn't made clear

 

It would seem that some people are outside the grace period (cooling off) to return the phones or have traded in other phones for this and Samsung stating that it is not a flaw means they cannot return. That is not acceptable.

 

The phone is also littered with other big issues (camera out of the box is tripe for example) and yes, software *might* fix this to some degree

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I can see when I bring up the issue they will want to inspect it before I get a new one leaving me without a phone (due to trading it in). 

 

My S8+ the battery expanded and was without it for 7 weeks before they got it back to me

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Apprentice
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Galaxy S10e | S10 | S10+ | S10 5G

you can see any fingerprint scanner under the screen in sunlight this isnt only present on the samsungs, Its presents on almost every model even if its a optical fingerprint, Its a natural thing and i guess we have to deal with it now until they can sort something remember that this is the first ultra sonic fingerprint so it may not be perfect but maybe with the s11 itd be way better and less noticable

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I understand being able to see OPTICAL fingerprint scanners..............because science

 

But we should not be seeing ultrasonic ones. It is quite clear this is down to how it is adhered to the screen.

 

Put it this way. If there was no fingerprint sensor and phones were coming out of the factory with the same physical blemish, people would be complaining and it would be seen as a bigger issue.

 

Becuase it is a consequence of having to stick a sensor on the back of the screen does not make it ok. There are plenty of phones with stuff r-e-a-l-l-y close to the back of the screen that do not display similar issues (apple force touch etc) so yeah, it is a flaw inherent of how Samsung have integrated the sensor into the display.

 

And yes, S11, S12............maybe then it will be right.

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New Member
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I have also the same 

the S10 + is 1 week and 3 days old 

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New Member
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Yes I have the same issue. As soon as I am outside and its bright is see it. Does Samsung plan on fixing this or is it even an issue to be concerned with?!

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Apprentice
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Yeah can see mine on white screen when in sun

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Apprentice
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Just returned my S10+. Really disappointed with this phone. The fingerprint scanner being visible under the display is a major flaw, and is really visible on my device. Poor for a company that prides itself on its display tech.

In top of that, the camera is terrible compared to my S8+, and so is the battery life.

Anyone considering this phone, dont bother.

 

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Apprentice
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You seriously have to look for the finger print scanner, it doesn't stand out , think you are being a bit picky, because also, the camera is way better than the S8/+
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