Support

Open search

S10+ Doesn't connect with Garmin Fenix 3HR

Highlighted
First Poster

I have been trying to connect my Garmin Fenix to my S10+ but cannot manage. If I try and use the Garmin Connect app, it doesn't recognise the device and the pairing times out. When I try and connect the watch using the bluetooth pairing option on the phone the passcode appears on the watch but the pairing never completes and again times out. 

 

I have deleted and reinstalled the Connect app, have factory reset the watch etc but still cannot manage.

 

Any suggestions gratefully appreciated!

4 REPLIES 4
Highlighted
Moderator
Moderator
@NiallBell: As a troubleshooting step please can you, on the S10+, go to Settings > General Management > Reset > Reset Network Settings to see if this helps. Please be aware that this will remove any registered devices, therefore you will be required to set your WiFi connection back up and re-add any registered Bluetooth devices. Let me know how you get on.
Highlighted
First Poster

I have have recently changed phone from Sony Experia Z5 to Samsung S10e. On Sony I had no problem connecting to Garmin Fenix 3HR with bluetooth, but on Samsung I got exactly the same problem you have. 

Highlighted

I managed to fix the problem but connecting the garmin device to my laptop and updated the software on the watch. After doing this it has worked with no issues since. 

 

Hopefully this helps! 

Highlighted

I have tried following:

Reset networkssetting on Samsung -> connect fails

Reset Garmin to factory settings -> connect fails

Updated Garmin to latest version -> connect  fails

Updated Samsung to latest version -> connect fails

Connect Samsung to my car -> connect OK

 

Top Liked Authors