This first started a few months ago but after a soft reset, disappeared. Whenever an incoming call is answered, I cannot hear the caller but they can hear me. However, if I make an outgoing call, two-way conversation is normal. This has just started again recently. I've tried resetting the network - this is a bit of a pain as all connections for wi-fi and bluetooth etc need to be reset afterwards, as well as a soft reset. I think the problem started again almost immediately after the upgrade to Android 10 but that could be a complete coincidence. PLEASE HELP! Apologies if this has been brought up before.
Are you able to try your sim card in another phone to see what happens then @BSB1 ?
A Samsung Experience Store / Samsung Service Centre couod help if you can get to one.
Current Phone ~
Samsung Note 20 Ultra 5G SM-9820 _256Gb SnapDragon 865+
Samsung One Ui 2.5/ Android 10.
I decided to soft reset the phone last night and it worked OK when I tested it so I doubt it will be SIM-related. This isn't the first time that I have soft-reset the phone though so we'll see how long this lasts. I decided to update all apps before I did so thinking it might be related to an app that wasn't previously optimised for the Android 10 update. We'll see.