Support

Open search

Problem with hubby's phone

Highlighted
SOLVED
Apprentice

I got a new samsung s10 love it. I kept my mob no. Husband decided to use my old phone j5. He moved all his apps  from j3 to my old j5

PROBLEM

when he went into contacts and put his pic and details on

 It is changing my new phone to his details. When I changed my contact details back to myinfo and pic it changes his phone. Anyone help

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Great advice, I will be using this more.

View solution in original post

3 REPLIES 3
Highlighted
Samsung Helper

HI Fergie.

 

It would appear that you have one of your accounts still sync'd on the old phone, probably either a Samsung account or Google account. I would ceetainly first check in the settings-Accounts section to check this. And failing this a reset would be able to remove all the previous accounts and settings without fuss. 

 

Please note if you perfrom a full factory reset you must remove the google account from the device first to avoid a security lockout.

 

Let me know how you get one.

 

Many thanks.

 

 

Highlighted
Great advice, I will be using this more.

View solution in original post

Highlighted
Samsung Helper

Sorted :smiling-face-with-sunglasses:

Top Liked Authors