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My order.

(Topic created on: 23-02-2019 12:42 AM)
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Limahelp
First Poster
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I have pre ordered the Samsung 10 plus but it's showing on my account I have no orders any ideas guys??

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8 REPLIES 8
SjorsK
Maestro
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I would wait until tomorrow morning and check again, just in case (Sometimes systems take a bit of time to refresh).

Did you recieve an e-mail of the confirmation?
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Limahelp
First Poster
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Yeah, I got email confirmation, I just can seem to find anywhere where it shows my orders... also how do I claim the ear pods??
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SjorsK
Maestro
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I would give it some time. The order is at least placed correctly :smiling-face:

You can claim it starting 08-03-2019 though the Samsung members app, don't wait too long because there is an end date :winking-face:

Source:
https://www.samsung.com/uk/galaxys-preorder/
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Limahelp
First Poster
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How do I get to my account just for reference? I'm on the Samsung main site where I preoreder the phone but can see anything 

 

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SjorsK
Maestro
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It should appear here:
https://shop.samsung.com/uk/my-account/orders

If it isn't there by tomorrow morning it might be a good idea for a moderator to review it (Currently the order system is quite busy for obvious reasons :winking-face: ).
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Lembo
Navigator
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Go to https://shop.samsung.com/uk/track-order/
and select Track Order with your order number and it should come up
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Balddevil
Journeyman
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Don’t log into your account before you select the track order.

then enter your tracking number etc.

worked for me!

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Chrisballinger
Pioneer
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Log out of your account and then click track order as a guest rather than member/log in. its stupid but it works that way, just took me half hour to work that out myself lol

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