Support

Open search

How long will the Galaxy Buds take to arrive?

Highlighted
Explorer

How long does it take to receive the Galaxy buds?

 

I have been successful and now the track my claim page reads 'Validated' does this mean it is the last phase per say and I shall be recieving my ear buds soon? Or will there be an email follow up saying 'Dispatched' etc.

 

Thank you!

36 REPLIES 36
Highlighted
And i paid $1000 for s10+ outright!
Highlighted

There's nothing to suggest the earbuds would be bundled with the handset all the info states that you have to claim your reward 🤔🤔🤔🤔

Highlighted

Well my network provider didn't state that I had to claim for them myself and further more told me they would follow the phone 2days later what a joke.A free gift Samsung make you feel like you begging for them.

Highlighted

@Daimo666 wrote:

Well my network provider didn't state that I had to claim for them myself and further more told me they would follow the phone 2days later what a joke.A free gift Samsung make you feel like you begging for them.


Who did you buy your phone from? Or did you buy from Samsung direct?

 

Highlighted

Think Samsung uses Capita to handle all of this stuff for it in the UK and it shows because it's a total ***** show. Capita are one of the worst companies I've ever had the displeasure of working with in a professional capacity as it's all about cutting corners to maximize profit margin at the expense of quality & customer experience. My advice would be for Samsung to have a really long look at the company its using to handle it's customer service & logistics in the UK.

Highlighted

I've hit 30 days today, no email, no update and claim still showing only validated.

 

Sent an email to Samsung to see what's going on, something tells me I'm gonna be waiting a while...

Highlighted

Samsung doesnt give a rats ass! They already got all of our hard earned ca$h! They dont give a ***** bout nothin else! They already got us for our money! Most of us wont take the phone back because its too much of a hassle! Plus its the newest/best of the phones that are out right now and we like being the ppl wit top notch *****

Highlighted

Got a response almost instantly, posted below

 

Good Evening

Thank you for your email

We are having a slight delay at the moment with the delivery of these ear buds due to the popularity of this promotion

We are looking to get your reward issued within the next ten (10) days

Rest assured we are working round the clock to get your reward sent

Once they are ready to be sent, you will receive an update by email

Once again we apologise for any inconvenience caused.

Should you have any further queries, please do not hesitate to contact us

Kind Regards,

Michael @ Samsung Promotional Support Team

 

Bull***** tbh, why wouldn't they contact the customer to let us know of the delay, why make it so you need to contact them? I had to wait an extra week for the s10plus 512gig because they didn't make enough, now waiting for the buds too, makes me think seriously about if I want a Samsung next upgrade after being brand loyal for 8 years

Highlighted

I just got the email that my Buds are gonna be here tomorrow or Wednesday! Submitted 3/8/19, validated 3/11/19! Fricken stupid *****!

Highlighted

I hope Samsung will be sending me the updated version of the galaxy buds still waiting what a joke.

Top Liked Authors