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How do you claim the galaxy ear buds with the pre order of s10

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First Poster

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

255 REPLIES 255
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Managed to finally get mine to go through, fingers crossed eh 🤞

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Are you in the UK?

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Yes I am
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DId the postcode field populate your address or did you fill your address in manually?

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Just put my postcode in and it found it
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I've had no luck at all,  'The postcode you have entered is invalid' every time. On Chrome, Edge, Chrome (on the S10), and Samsung internet. 

 

If I try and click next with that error I get a blank screen saying

 

"Sorry, something went wrong

An has error occurred while processing your request. Please try again in a few moments"

 

I guess this is just a waiting game at this point? 

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No email. No text.

 

Now when I try to claim it says my IMEI has already claimed the buds. Absolute joke. 

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Put the door number in first 

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Put in the door no. Then postcode

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just managed to get through after a whole night of trying. I just kept refreshing the address page and finding the Post Code till it was found. From UK
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