How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[SjorsK · Accepted solution]

Heya Tommy,

Good question! I have checked the page and under the *** is written the following:
***Pre-order between 20.02.19 – 07.03.19 from a participating retailer, claim on the Samsung Members app between 08.03.19 – 08.04.19. UK/ROI 18+ only. See www.samsung.com/uk/offer/galaxys10-preorder for full T&Cs.

Source: https://www.samsung.com/uk/smartphones/galaxy-s10/buy/

[James0550]

But rather frustrating this is only available to new customers!!!   Why oh why has Samsung not extended this to those upgrading via the Upgrade Program??? 

[SjorsK]

It shouldn't matter if you trade in your phone - It only matters if you buy a new phone as either a new or an old costumer. Where did you get that information if I might ask?

[Limahelp]

As long as you order the device new anyone can claim the ear pods, you can only claim once you ha e received your new handset and register the one I number 

[James0550]

Apparently not.  Certainly not what I was told by the Samsung web chat agent.  Would ahppily be proved wrong on this of course :-)

[SjorsK]

Very strange if you ask me. I actually did participate to offers multiple times without issues (Even though I'm not a part of the upgrade programme).

Usually the process requires you to insert your IMEI number, proof of purchase etc with the correct date. As long you got that I would be surprised if its not accepted.


I would just give it a shot though Samsung Members when the time comes ;)

[James0550]

Yeah, good shout and worth a try!!

[SjorsK]

Yep, and hopefully a moderator can clarify the situation soon (I'm not a Samsung official at all ;) ).

[Colin19]

Once you have the Galaxy S10 you log in on the new phone and make the claim.