How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[Nassir]

I actually called Samsung UK who sorted the issue out and now received message to say claim has been successful and will send galaxy buds in 30 days

[millar93]

Hi can anyone help me?

I pre ordered the s10 on the 01/03/19 and collected the phone on the 09/01/19.
I have mis placed my pre order receipt i recieved on th 01/03/19.
I have attached the reciept i recieved on the 09/03/19 to the claim as it states it was a pre order.

My claim was rejected. What should i do?

[DmitryP]

I cannot get the answer from local czech samsung bonus support, I checked UK bonus site - it works perfectly, I can register there but unfortunaly shippment is done only to UK, so I cannot proceed. I am stuck... 

https://eu.community.samsung.com/bgros26334/board/message?board.id=uk-galaxy-2019&message.id=3397#M3...

[Colin19]

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@millar93 wrote:

Hi can anyone help me?

I pre ordered the s10 on the 01/03/19 and collected the phone on the 09/01/19.
I have mis placed my pre order receipt i recieved on th 01/03/19.
I have attached the reciept i recieved on the 09/03/19 to the claim as it states it was a pre order.

My claim was rejected. What should i do?

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Where did you preorder phone from, they should be able to produce invoice of sale.

[millar93]

Hi, I pre ordered the s10 in store in my local 02 store. I have contacted 02 and they can only provide me with the proof of purchase which is dated for the date i collected the phone.

[Colin19]

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@millar93 wrote:
Hi, I pre ordered the s10 in store in my local 02 store. I have contacted 02 and they can only provide me with the proof of purchase which is dated for the date i collected the phone.

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Have a look here, this is what they are looking for re claim.

https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

[millar93]

So on my 02 account it says order date : 09/01/2019

but i have the below email to confirm i have pre ordered the device on the 01/03/19

[Colin19]

They want to see a logo on the invoice, etc etc 

[AlexPrism]

Go here.

https://www.samsung.com/us/mobile/galaxy-s10/offers/redemption/

[B83]

They only had 132,000 of these free Galaxy buds to give out and I heard if they ran out Samsung would give you the value of the Galaxy buds on credit so you can buy what you want from them. Luckily I was able to grab a pair and surprisingly they will be here in 2 days. A lot earlier than the expected week of April 1st which is what they stated. Good luck everybody..