21-02-2019 05:38 PM in
Galaxy S10e | S10 | S10+ | S10 5GSo I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere
Solved! Go to Solution.
22-03-2019 04:13 PM in
Galaxy S10e | S10 | S10+ | S10 5GI actually called Samsung UK who sorted the issue out and now received message to say claim has been successful and will send galaxy buds in 30 days
25-03-2019 11:44 AM in
Galaxy S10e | S10 | S10+ | S10 5GHi can anyone help me?
I pre ordered the s10 on the 01/03/19 and collected the phone on the 09/01/19.
I have mis placed my pre order receipt i recieved on th 01/03/19.
I have attached the reciept i recieved on the 09/03/19 to the claim as it states it was a pre order.
My claim was rejected. What should i do?
25-03-2019 03:53 PM - last edited 25-03-2019 03:53 PM ) in
Galaxy S10e | S10 | S10+ | S10 5GI cannot get the answer from local czech samsung bonus support, I checked UK bonus site - it works perfectly, I can register there but unfortunaly shippment is done only to UK, so I cannot proceed. I am stuck...
25-03-2019 05:05 PM in
Galaxy S10e | S10 | S10+ | S10 5G
@millar93 wrote:Hi can anyone help me?
I pre ordered the s10 on the 01/03/19 and collected the phone on the 09/01/19.
I have mis placed my pre order receipt i recieved on th 01/03/19.
I have attached the reciept i recieved on the 09/03/19 to the claim as it states it was a pre order.
My claim was rejected. What should i do?
Where did you preorder phone from, they should be able to produce invoice of sale.
25-03-2019 05:11 PM in
Galaxy S10e | S10 | S10+ | S10 5G25-03-2019 05:13 PM in
Galaxy S10e | S10 | S10+ | S10 5G
@millar93 wrote:
Hi, I pre ordered the s10 in store in my local 02 store. I have contacted 02 and they can only provide me with the proof of purchase which is dated for the date i collected the phone.
Have a look here, this is what they are looking for re claim.
https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples
25-03-2019 05:27 PM in
Galaxy S10e | S10 | S10+ | S10 5GSo on my 02 account it says order date : 09/01/2019
but i have the below email to confirm i have pre ordered the device on the 01/03/19
25-03-2019 05:29 PM in
Galaxy S10e | S10 | S10+ | S10 5GThey want to see a logo on the invoice, etc etc
26-03-2019 02:35 AM in
Galaxy S10e | S10 | S10+ | S10 5G26-03-2019 03:33 AM in
Galaxy S10e | S10 | S10+ | S10 5GThey only had 132,000 of these free Galaxy buds to give out and I heard if they ran out Samsung would give you the value of the Galaxy buds on credit so you can buy what you want from them. Luckily I was able to grab a pair and surprisingly they will be here in 2 days. A lot earlier than the expected week of April 1st which is what they stated. Good luck everybody..