25-03-2019 10:34 AM in
Galaxy S10e | S10 | S10+ | S10 5GHi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
Solved! Go to Solution.
13-04-2019 06:44 AM in
Galaxy S10e | S10 | S10+ | S10 5GMine were validated 15th March and that's it nothing else, no buds. Should've waited for the Huawei P30 Pro!
13-04-2019 08:57 AM in
Galaxy S10e | S10 | S10+ | S10 5GI'm the same validated on 15 th an told they would be sent out in the next 30 days nothing yet
13-04-2019 10:00 AM in
Galaxy S10e | S10 | S10+ | S10 5GNope. Still waiting. Samsung's customer service is utterly dreadful.
13-04-2019 11:41 AM in
Galaxy S10e | S10 | S10+ | S10 5GWas validated on 15th of march. Contacted customer service over phone. They said need to wait one more week but they are not 100% sure.
13-04-2019 11:43 AM - last edited 13-04-2019 11:45 AM ) in
Galaxy S10e | S10 | S10+ | S10 5GNot happy the way they are handling this. Only one answer all the time " promotion is very popular " will take few more days to dispatch. Should have file complaints to ceo samsung.
14-04-2019 11:30 AM in
Galaxy S10e | S10 | S10+ | S10 5GTommorow my 30 days is up i need my buds before i go on holiday Samsung is taking the *****
14-04-2019 11:43 AM in
Galaxy S10e | S10 | S10+ | S10 5GI literally move to Canada in 22 days 🤣🤣 probably wont see them. Poor
14-04-2019 11:47 AM in
Galaxy S10e | S10 | S10+ | S10 5GI must be one of the lucky ones. Got my buds after 27 days and that was Wednesday. Buds are good had no problems like some have..
14-04-2019 11:50 AM in
Galaxy S10e | S10 | S10+ | S10 5G14-04-2019 12:11 PM in
Galaxy S10e | S10 | S10+ | S10 5GMy 30 days is up today It is a joke! Had they come out and said we ***** up and you wont get them till this date then I could deal with that! But there has been no info