Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Solved! Go to Solution.
I'm still waiting for my galaxy buds, still seeing validated on the tracker.
I received an email on the 18th of April saying "we will send your galaxy buds with the next 10 days at the latest" but I still dont have them, I'm getting pretty fed up of waiting now.
Message Samsung and ask for an update as my email was the 18th April and they provided me with tracking on their reply and then updated the claim from validated to processed. That was yesterday.
I don't think this wouldve been the case if i hadn't of messaged them.
My 30 days was up almost 3 weeks ago had email over 2 weeks saying 10 days latest for delivery. Have just gone to processed. Thought when I pre ordered phone I would have them in plenty of time for my holiday and that's coming round a lot quicker than the ear buds! Chances of getting them in next 6 weeks is probably zero...they would have been better giving dealers vouchers for us to go get them ourselves!
Well I am not going to get mine at all.
Genuinely didn't realise that I had to process a claim to get the buds with the phone. I thought it just came as part of the order. I chased it up yesterday, only to find out that I have missed some cut-off date to claim by. I genuinely feel a little bit cheated that I have been undone by the small print.
I really have not had a great experience with Samsung.
I just got a message today (after complaining to them yesterday). I have reported Samsung to the Trading Standards and Advertising Standards Authorities as I believe that their Advert and handling were outside what is allowed. I think they have handled this really badly. I also believe that they should be offering some token gift to those of us who did not get what we signed up for. I'll see what the ASA come back with.