Support

Open search

Has anyone received their buds yet? (UK)?

Highlighted
SOLVED
Explorer

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

1,340 REPLIES 1,340
Highlighted

Yay, just recieved them. I'll test them out later :face-with-tears-of-joy:1556695964570845555150893087086.jpg

 

Highlighted

Samsung gave me the tracking number on 25th when i emailed to see what was happening. The delivery date keeps moving to next day and next day. Im in same boat as many others. The one day someone cant be at home will be the day they try deliver it

Highlighted

Oh my god, same thing happened to me. DX says delivered and signed for but i havent got anything. let us know how you get on with samsung because i'm sending them an email about this now..... some DX delivery driver probably selling a whole bunch of galaxy buds on ebay 

Highlighted

I had a delivery of something else that was marked as delivered and supposedly signed for. I searched recycling bin, garage and everywhere outside that it could be with no joy. I phoned depot to complain and they contacted the driver. He had thrown it in an upstairs window and it slid under the bed. 

Highlighted

I was due a delivery yesterday, being told it needs s signature I waited in, nothing. 7pm got an email to say they couldn't complete the delivery and have rescheduled for tomorrow. 

Highlighted

DX really do sound like a Mickey Mouse company, quite obvious that they have never handled a contract of this size before

Highlighted
Whichever executive at Samsung that awarded DX the contract should be reprimanded.
Surely before you select a contractor. You find out as much information about them as possible. Read reviews etc.
Probably took a back hander from DX. Because my God. Just a simple Google of them would make you run for the hills.
From what I have read. If you want to loose your passport, no need to go to Syria and join *****.
Send it by DX.
Highlighted

It was definitely a price over quality decision

Highlighted
Throwing it through an upstairs window?! I wonder how many attempts it might have taken...
Highlighted

Going by shape of box it definitely wasn't first time.

Top Liked Authors