Has anyone received their buds yet? (UK)?

[ColonelPanicky]

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

If so, please do advise and I'll PM you my number/ email address.

Anyone else in a similar situation?

Thanks!

[HRapidz]

When did your claim change from validated to processing? I've been waiting for 39 days and it's still the same.

[SabH]

Mine changed to processed on day 36. I'd just send them a quick email if I were you. They respond fairly fast.

[HRapidz]

Yeah I sent them a couple emails and they just told me to look out for a dispatch E-mail. This was after the 10 day period and they haven't given me another time frame. So I could be waiting for a few more days.

[Davidje23]

Verified 7th March. I'm still waiting
WHERES MY BUDS SAMSUNG??

[Sunny-ash]

Have not received mine yet but it now says processed on the claim tracker and on the 16th O got an email saying that they would be delivered within 10 days. It is the 30th today!

[Davidje23]

Hi all,

This is the latest rubbish I received from Samsung Promotion Support.

[Davidje23]

54 days and getting bored with counting. Over 7 weeks now.

[SabH]

Well mine is out for delivery today (in London) by DX. Here's my timeline:
Claimed 14th March
Validated 20th March
Processed 26th April
Delivery 30th April

[Davidje23]

Mine changed from verified to processed over 5 weeks ago. Nothing send an email get a robotic generic answer.

Somethings going on and their end and their not telling us. Possibly trying to level out the cost to monthly budget as they promotion has caught them out as it's too popular .

All I know is it's not good service and anyone reading this who's thinking of taking up their offer for the buds needs to think carefully.

Samsung's treated its customers  dispickably. SHAME ON YOU SAMSUNG

[Davidje23]

Good morning,

Thank you for your email ID 150991

We apologise for the delay, we are working hard to ensure that your gift will be dispatched as soon as possible and then you will receive a notification via email which will contain the courier tracking details and provide you access to the latest updates on your shipment.

Should you require further assistance, please do not hesitate to contact us.

Thank you,

Kind Regards,

Josefa @ Samsung Promotional Support Team