25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
16-04-2019 04:48 PM
I'm still waiting for mine and latest date should be next Tuesday
16-04-2019 04:55 PM
16-04-2019 09:16 PM
What day were you validated? With Easter coming up, I'm not sure how much of a delay that will cause. My 30 days will be up on Monday.
I know they'll come, so I will wait patiently and not contact them until its apparent there's a problem.
16-04-2019 09:18 PM
Sorry, @Helen100768, my previous question was to you.
16-04-2019 09:54 PM
They were validated 23/3 I will wait and give them a week or so after I haven't heard anything from DX so guess have to be patient
16-04-2019 10:26 PM
My claim was validated on 15th March and they arrived today.
I was very happy as DX left them in the porch without a signature, which was much appreciated as it is really hard to be off work. The buds are superb.
16-04-2019 10:35 PM
Did your claim update to 'Progressed' at all or did the buds just arrive? I was validated 16/03 so tomorrow could be the day...
@mikehippo wrote:My claim was validated on 15th March and they arrived today.
I was very happy as DX left them in the porch without a signature, which was much appreciated as it is really hard to be off work. The buds are superb.
16-04-2019 10:47 PM
The tracker now says “processed” and the first I knew about it was a text and email this morning.
16-04-2019 11:37 PM - last edited 16-04-2019 11:38 PM
@Helen100768 wrote:They were validated 23/3 I will wait and give them a week or so after I haven't heard anything from DX so guess have to be patient
Thank you. Same here, early on the 23rd. We shall see. Sounds like people are getting them around day 30 now.
16-04-2019 11:44 PM