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Has anyone received their buds yet? (UK)?

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Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

1,340 REPLIES 1,340
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@Garymguk wrote:
True. But people are getting annoyed about it, it's called customer care. Some companies are good at it, others bad. Big companies can look after themselves. 30 days is terrible and hidden in T&C, nobody reads these.

Well one should read T&Cs before committing to anything.

Question: Would you have bought the phone if no offer was on?

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Dont get you are so upset 30 days is 30 days we are not at 30days yet lol you should be grateful they gave put earbuds with pre orders most companies dont give anything, Samsung made it clear within 30days so relax
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@Beany wrote:
Dont get you are so upset 30 days is 30 days we are not at 30days yet lol you should be grateful they gave put earbuds with pre orders most companies dont give anything, Samsung made it clear within 30days so relax

Frankly goes to Hollywood :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

or was it Franky :face-with-tears-of-joy:

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what you have to understand is they are not free..... We paid a heck of a lot for the phone and they should ahve come with the phone. Bit like the VR Headset when they offered that. I got mine with the phone but not these earbuds
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@Colin19 wrote:

@Beany wrote:
Dont get you are so upset 30 days is 30 days we are not at 30days yet lol you should be grateful they gave put earbuds with pre orders most companies dont give anything, Samsung made it clear within 30days so relax

Frankly goes to Hollywood :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

or was it Franky :face-with-tears-of-joy:


I only gave you this like to take you to 100. FGTH are Awful. There said it.

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@Fudgy31 wrote:
what you have to understand is they are not free..... We paid a heck of a lot for the phone and they should ahve come with the phone. Bit like the VR Headset when they offered that. I got mine with the phone but not these earbuds

I’m sure the VR headset had to be claimed too. Pleas correct me if I’m wrong. I missed out on that offer due to a cockup in the processing of my claim did I go crying to mummy. No took it on the chin because That’s life, by Frank Sinatra :face-with-tears-of-joy:

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@Colin19 wrote:

@Fudgy31 wrote:
what you have to understand is they are not free..... We paid a heck of a lot for the phone and they should ahve come with the phone. Bit like the VR Headset when they offered that. I got mine with the phone but not these earbuds

I’m sure the VR headset had to be claimed too. Pleas correct me if I’m wrong. I missed out on that offer due to a cockup in the processing of my claim did I go crying to mummy. No took it on the chin because That’s life, by Frank Sinatra :face-with-tears-of-joy:


Stop being a B1TCH, by Meridith Brooks

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I would have kept my S9+ had they not made the buds an incentive to upgrade. I loved my S9+ Wish I had not upgraded now. Ive even gone from £43 a month to £61 a month
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The Sound of Silence by Simon & Garfunkle because all im getting from Samsung is THE SOUND OF SILENCE
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@Fudgy31 wrote:
I would have kept my S9+ had they not made the buds an incentive to upgrade. I loved my S9+ Wish I had not upgraded now. Ive even gone from £43 a month to £61 a month

well in that case I would have just bought buds.

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