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Original topic:

Has anyone received their buds yet? (UK)?

(Topic created on: 26/03/19 18:51)
Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

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Apprentice
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Great news mate ... hearing that is also annoying because mine where validated on the 9th and nothing yet.... you would think Samsung would prioritise people who claimed first....
Troubleshooter
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Galaxy S10e | S10 | S10+ | S10 5G

@ajkwilson wrote:
Great news mate ... hearing that is also annoying because mine where validated on the 9th and nothing yet.... you would think Samsung would prioritise people who claimed first....

Could be a lucky dip :face-with-tears-of-joy:

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Apprentice
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Mine was validated on the 13th still no message about delivery 

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Observer
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I applied on the 9th and it's just turned to 'Processed' on the claim tracker

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Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

My status changed on the tracker, no email yet regarding delivery, my claim was put in on the 8th and validated on the 9th20190326_092635.jpg

 

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Pathfinder
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Galaxy S10e | S10 | S10+ | S10 5G

Screenshot_20190326-110947_Samsung Internet.jpg

 

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Apprentice
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Validated on 11th, but still nothing 

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Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

Wow! Mine was validated 8 March and ive received zilch info or buds!!

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Explorer
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Galaxy S10e | S10 | S10+ | S10 5G
Exactly! I was verified on 8 March and yet I've heard nowt and no buds either! @ajkwildon
Apprentice
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Galaxy S10e | S10 | S10+ | S10 5G

Bit of a joke if I'm honest .... good customer service is looking after customers who buy from you and rewarding the people who act the fastest in this instance ... people who would have claimed on the day of release probably will have to wait 30 days and someone who does it on the last day gets them the next day ... Samsung needs to look at this....