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Gif cloud issue

(Topic created on: 11-04-2019 12:44 PM)
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Adibordoy
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Hi,

   when I save a GIF to my Samsung cloud and then I want to view that GIF it is stuck at one frame?

Anyone else getting this?

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Colin19
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@Adibordoy wrote:

Hi,

   when I save a GIF to my Samsung cloud and then I want to view that GIF it is stuck at one frame?

Anyone else getting this?


Have you downloaded it back to the phone?

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Adibordoy
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Nope? Plays videos, slow motion from cloud ok,
Do I have to?
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Colin19
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@Adibordoy wrote:
Nope? Plays videos, slow motion from cloud ok,
Do I have to?

I can only get Gif image  working if I download it back to phone. Just sits as a still image on the cloud

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AndrewL
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@Ardibordoy: Please can you try downloading it back to your phone to see if this enables you to view the GIF animation? In the meantime I will look into this internally to see if it should be possible via the Cloud.
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Colin19
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@AndrewL wrote:
@Ardibordoy: Please can you try downloading it back to your phone to see if this enables you to view the GIF animation? In the meantime I will look into this internally to see if it should be possible via the Cloud.

I’ve downloaded back to phone and works as should. But on the cloud just shows as still image 

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Adibordoy
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Hi, downloading to phone, GIF works, cloud it don't .
Thanks
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Adibordoy
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Any info thanks
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Colin19
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@Adibordoy wrote:
Any info thanks

with regard to what??

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Adibordoy
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AndrewL' s post,
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