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Galaxy S10 Upgrade Program

(Topic created on: 22-02-2019 10:03 AM)
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sammyh25
Pioneer
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I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with.  I fully expect this won't go live until after the launch at 7pm UK time tonight.  However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login.  I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.

 

Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program?  Can you also check if you get similar errors when trying to login, or is it just me?

 

Thanks.

345 REPLIES 345
Krilmor
Journeyman
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In pretty sure like with most things you have a 14 day cooling off period where you can cancel. I would do it sooner rather than later though.

Im doing the exact same thing and waiting

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fbrzp
Student
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This whole thing is quite disappointing. I spoke to someone on the chat and they said I won't be getting the earbuds if I upgrade. I'm tempted to wait for the email but at the same time I don't want the phone to sell out.

Very poor way to reward loyal customers, Samsung. 

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PedroJacinto
First Poster
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That's one the reasons making not to pre order. The lack of respect by their actual customers and the fact that my s9+ is in a perfect state

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Colsy13
First Poster
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It's obvious the Samsung staff don't even know what's going on.  I was told in the chat I would get the ear buds.

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Trooper_96
Student
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I dont have Twitter but someone should tweet the head of sales or something to confirm the ear buds. I just keep hearing claim via app or you will not get it for upgrades.

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Bamby2291
Journeyman
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Somebody from Samsung must be looking at these posts come on Give us a answer
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Duncan340
Explorer
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IVE MANAGED TO ORDER MINE

I've been constantly refreshing the upgrade lounge link on Google chrome and it just kept coming up with the "choose your handset then we'll check the condition of your phone" etc

I opened the link on a different browser and got reset back to the page where you put your close brothers number and surname. And low and behold managed to get the whole upgrade done

 

Hope this helps some people :smiling-face:

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Trooper_96
Student
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I am holding off and waiting for the email to see if I get the 50 off. As I know I'll sort of regret upgrading without the email coming through. My s9 plus agreement was made on the 26/02/2018, so I'm thinking they might send it around that time this month.
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MartJos
Explorer
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screenshotAtUploadCC_1550833906815.png

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Krilmor
Journeyman
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Thanks for sharing...

I cant wait for the answer to this riddle 😂😂

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