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Galaxy S10 Upgrade Program

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First Poster
Ouch!
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Just Browsing

Now when I log in, it says:

You’ll be eligible to upgrade between 22 Jun 2019 to 21 Aug 2019. If your eligibility window has come and gone, not to worry - you can still buy a phone directly from us. Any questions, email our customer service team at support@samsunguk.zendesk.com or call them on 0330 SAMSHOP (726 7467) and select option 2.

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Explorer

Haha the page is literally being constructed as we watch. Truly dreadful.

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First Poster
It's now saying for me- 'Its time to choose your new phone' and a button which says upgrade now which I can't click on as it's currently greyed out. :/
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Explorer

Exactly... "S**t! You know what we forgot?"

 

The text "The latest model line-up" is clearly a placeholder.

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First Poster

What!?😲

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Explorer

If Samsung has any concept of customer service they will find some of the sold out models for loyal upgrade program users who have been affected by this shameful dropping off the ball. How do you not remember this?

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Apprentice

base models for s10 and s10+ are selling out quickly.  If i do not get one I will leave Samsung forever due to this s**** service

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Explorer

Black S10+ Sold Out

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Apprentice
Yep, only white available in Base spec now.

That is pretty shocking.
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