20-02-2019 10:59 AM
I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with. I fully expect this won't go live until after the launch at 7pm UK time tonight. However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login. I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.
Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program? Can you also check if you get similar errors when trying to login, or is it just me?
Thanks.
Solved! Go to Solution.
21-02-2019 10:23 AM
21-02-2019 10:23 AM
Now when I log in, it says:
You’ll be eligible to upgrade between 22 Jun 2019 to 21 Aug 2019. If your eligibility window has come and gone, not to worry - you can still buy a phone directly from us. Any questions, email our customer service team at support@samsunguk.zendesk.com or call them on 0330 SAMSHOP (726 7467) and select option 2.
21-02-2019 10:34 AM
Haha the page is literally being constructed as we watch. Truly dreadful.
21-02-2019 10:37 AM
21-02-2019 10:38 AM - last edited 21-02-2019 10:41 AM
Exactly... "S**t! You know what we forgot?"
The text "The latest model line-up" is clearly a placeholder.
21-02-2019 10:40 AM
What!?😲
21-02-2019 10:46 AM
If Samsung has any concept of customer service they will find some of the sold out models for loyal upgrade program users who have been affected by this shameful dropping off the ball. How do you not remember this?
21-02-2019 10:48 AM
base models for s10 and s10+ are selling out quickly. If i do not get one I will leave Samsung forever due to this s**** service
21-02-2019 10:54 AM
Black S10+ Sold Out
21-02-2019 10:55 AM