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Galaxy S10 Upgrade Program

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Navigator

Getting the exact same issue...  Has anyone managed to get an upgrade in the UK?  Hoping maybe it's a demand issue and after the initial few hours of a rush they website will work normally!!!

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Observer
In the UK on upgrade lounge ?
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Explorer

Ive been trying to upgrade since 7pm GMT. Just says the same error as everyone else are having. Think im going to try again in the morning. 

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First Poster

Yeah no joy for me either - must be overloaded

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Explorer
Overloaded or they just havnt opened it to us yet. Sucks!
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Apprentice

The reason right now it isn't working is because the Samsung pre-orders go available tomorrow.

 

They can be pre-ordered elsewhere but tomorrow the Upgrade program will be working.

 

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Apprentice

Same issue here. 

I enter my agreement number and proceed to the screen which simply says "upgrade". I click and get an issue with the page appearing offline. 

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Navigator
Unfortunately that's not what the two Samsung reps I chatted with today suggested... They could of course be wrong but they said all will be live today, after the 7pm launch, and that's what the email I received stated as well.
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First Poster

Hello,

I been trying to find a link to jointhe upgrade program however i have been unable to do so.

The links directing to apply for it end up in "this page does not exist" on a samsung page, which is a big pity as i been a samsung customer for years now.

Is there any chance it will open again or how i can join in? 

 

Kind regards,

 

Djan 

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Apprentice

I am still getting the error!! Can log in but after clicking upgrade here.......computer says no :(

 

Any ideas when this will work?? 

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