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Galaxy Buds Promotion Claim: FAQ's


Hi all.


Figured that I'd post a pinned thread with answers to some FAQ's for you all rather than post the same stuff in each of the Galaxy Buds Promo/Claim threads. 


“How do I claim?”


We’re happy to announce that you are now able to use the Samsung Members app to claim a pair Galaxy Buds with your pre-ordered Galaxy S10 or S10+. Head to the Explore tab on Samsung Members and you’ll find ‘Benefits’ indexed as a tag underneath your name or at the bottom of this tab.


You can also claim at


“I can’t find the Benefits tab”


On 14th March 2019, we released an update to Samsung Members, bringing a whole new UI that’s simple and easy to find the content you need. Make sure that you are on the latest version of the app, which will be updated by the Galaxy Store.


The benefits section can be accessed from the ‘Explore’ tab, from the indexed tab under your name or by scrolling to the bottom of the page and tap ‘View more


Samsung Members_Benefits_screenshot.png


“I’ve not received my email confirmation”


It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.


“My claim was rejected as they did not accept my evidence”


To validate your claim, the promotions need a proof of purchase that includes:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered.


You need to get this information back to the team to review as soon as possible, so that they can re-assess the claim. For more details check out the Terms and conditions


Some examples of proofs of purchases:


“It’s not recognising my postcode”


Please restart your phone, check for software and app updates, and reattempt the claims process. If you are continuing to have issues, try claiming at


“My pre-order has been delayed and I won’t receive my phone until after the claim period for the offer has closed – will I miss out?”


Thanks for your patience while we work closely with partners to get your pre-orders fulfilled. We wouldn’t want you to miss out on this great offer, so will make this available to those of you who have had to wait a little longer for your phones and extend the claims period to 30 days from your delivery.


When you claim, you’ll need to provide proof of:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered

-        Delivery date of your device

362 REPLIES 362

I just got the email claiming it will be within the next 10 days. Must be sending the email out exactly as it ticks over 30 days and they've failed to achieve delivery in such a tight timescale lol


For those complain about quality or loudness. Not really seeing your issue (or hearing I guess 😂 ). Plus the fit on these in your ear is fricking amazing!


I'm enjoying mine alot 👍


Edit: posting on the wrong thread so makes you look like an ***** (you being me in this instance lol) 


Well if the wired ones are anything to go by I'll be quite happy  The sound quality is amazing 😎


Mine was 30 days yesterday and I'm still yet to receive them....


Just received my bus walked into my neighbours house an they were delivered to his house last night 


I sent them an email when it hit 30 days. They said it will be another 10 days at the latest .yesterday my claim had changed from validated and today I have an email of delivery 💃🏻💃🏻💃🏻💃🏻 about time Samsung 😂


13.04.19 validate. Received 16.04.19. No email, no message.  You should get it shortly. 


Validated 16th March. Today it has changed to Processed!!! Something is actually happening!


I received mine today!


Claim validated 15 March

when they verified my claim they said they would send white ones presumably to match the color of my phone.
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