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Galaxy Buds Promotion Claim: FAQ's


Hi all.


Figured that I'd post a pinned thread with answers to some FAQ's for you all rather than post the same stuff in each of the Galaxy Buds Promo/Claim threads. 


“How do I claim?”


We’re happy to announce that you are now able to use the Samsung Members app to claim a pair Galaxy Buds with your pre-ordered Galaxy S10 or S10+. Head to the Explore tab on Samsung Members and you’ll find ‘Benefits’ indexed as a tag underneath your name or at the bottom of this tab.


You can also claim at


“I can’t find the Benefits tab”


On 14th March 2019, we released an update to Samsung Members, bringing a whole new UI that’s simple and easy to find the content you need. Make sure that you are on the latest version of the app, which will be updated by the Galaxy Store.


The benefits section can be accessed from the ‘Explore’ tab, from the indexed tab under your name or by scrolling to the bottom of the page and tap ‘View more


Samsung Members_Benefits_screenshot.png


“I’ve not received my email confirmation”


It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.


“My claim was rejected as they did not accept my evidence”


To validate your claim, the promotions need a proof of purchase that includes:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered.


You need to get this information back to the team to review as soon as possible, so that they can re-assess the claim. For more details check out the Terms and conditions


Some examples of proofs of purchases:


“It’s not recognising my postcode”


Please restart your phone, check for software and app updates, and reattempt the claims process. If you are continuing to have issues, try claiming at


“My pre-order has been delayed and I won’t receive my phone until after the claim period for the offer has closed – will I miss out?”


Thanks for your patience while we work closely with partners to get your pre-orders fulfilled. We wouldn’t want you to miss out on this great offer, so will make this available to those of you who have had to wait a little longer for your phones and extend the claims period to 30 days from your delivery.


When you claim, you’ll need to provide proof of:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered

-        Delivery date of your device

362 REPLIES 362

Just received an email telling me that my claim had been approved but could take up to 30 days to receive the buds. Can anyone tell me how long they had to wait? 


Hey @Garymguk 


The Terms and Conditions say:

  • 17.    The Reward will be delivered within thirty (30) days of the Claim being validated to the postal address provided in the Claim.  


Say "hello!" and
Introduce Yourself, or virtually hangout in the Samsung Lounge


Yes, I was just wondering if anyone had received them earlier. 

First Poster


Screenshot_20190316-200416_Samsung Members_rdctd.jpg



First Poster

My claim is verified but I wonder if we can choose the colour we want?



@Boss_Bas : Good to hear! It's just the one colour on offer: white.


Do we have any understanding of likely timeframes for the buds to start to ship? Appreciate it's labelled as 'within 30 days' but it seems that the U.S. guys get a shipping date in their app, which I can't seem to find.


My claim says VALIDATED sent for fulfillemtn so unsure when i will get my hands on these lovely gems



status is sent for fulfilment, so hopefully on their way to me as we speak. Process takes about 2 weeks from start to finish, if they arrive before the beginning of next week. Not too bad, would be great if they could be sent out with the phone but maybe that is a logistical nightmare. 

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